Microsoft Teams Phone System Integration | Midshire Telecom

Microsoft Teams Phone System Integration

  • Overview


Free calls, enhanced call control features and carrier-grade infrastructure. Maximize value from your Teams environment with Microsoft Teams Phone System Integration, Direct Routing.

Many businesses utilising Microsoft Teams for internal collaboration can now benefit from the ability to make and receive calls by enabling Teams as a full cloud-based unified communications solution with Enterprise-grade telephony.

Microsoft Teams Direct Routing is the flexible, accessible, and cost-effective alternative to Microsoft Calling Plans allowing your organisation to make calls within Microsoft Teams using SIP trunks to route the calls

Microsoft Teams Direct Routing for HostX utilises Microsoft-certified Session Border Controllers (SBCs) to deliver better value, greater flexibility, increased functionality, and support for migration, all as a cloud-based service.

Microsoft Teams direct routing provides connectivity to your Microsoft Teams’ tenant enabling full PSTN breakout on the public telephone network. Connection from Microsoft Teams to our network is via an IP connection (for example Broadband or Ethernet from Midshire Telecom) and is delivered as an end-to-end service with high availability.

Why Use Direct Routing for Teams?

Make the most of your communication setup with Microsoft Teams Phone System Integration.

✔️ Voice enablement for Microsoft Teams – Enable full Public Switched Telephone Network (PSTN) breakout to the public telephone network with teams direct routing.

✔️ Give your Teams a voice with confidence – benefit from a highly reliable, resilient architecture, enhanced call control features, and carrier-grade infrastructure.

✔️ Advanced management information relating to call handling efficiencies, productivity, call patterns, and caller behaviour. Data includes time to answer, call waiting time, call outcome, and caller details statistics.

✔️ Reduce Telephony Bills with a lower-cost alternative to Microsoft Calling Plans and allows businesses to make the most of their existing Microsoft 365 licenses.

If you’d like to find out more about Microsoft Teams, Hosted Telephone Systems, and how to integrate them, get in touch.