Media Shed benefits from HostX | Midshire Telecom

Media Shed benefits from HostX

Sector

SME

Location

Kent

Employees

13

Solution

Telephone System

Brand

HostX and Akixi

Media Shed benefits from HostX

Media Shed are an advertising sales agency that provides a high-quality service to industry leading clients. They have a depth of expertise across a range of B2B and B2C selling online media, magazine, sponsorship and events.

Media Shed is highly dependent on the provision of a quality call system and measurement, with minimal disruption. Stephen and the Midshire team understood our requirements from the outset, and implemented such a superb system with absolute minimal disruption and down time. A great service, keep up the good work!

Ian Carter, Media Shed

Despite having a hosted telephone system in place already, Media Shed were unhappy with their telecommunications set up as it didn’t offer the flexibility and features they had expected from a hosted solution. With their old system, Media Shed didn’t have the capability to assign their staff direct dials and weren’t able to generate sufficient live reporting on their telecommunications.

Overall, Media Shed needed a telecoms overhaul and required a modern and future-proof solution that would enable them to get the most out of their telephone system. Media Shed approached Midshire Telecom to see if we could help – and we transformed their telecommunications.


Solution

Midshire Telecom supported Media Shed’s 13 users by installing HostX, our hosted telephony platform. HostX allows businesses of all sizes to have a feature-rich telephone system without the large capital outlay involved with an on-premise solution. HostX was also able to seamlessly integrate with their CRM, Salesforce.

Midshire Telecom provided seven top of the range Poly VVX450 handsets as well as six soft-phones applications with DECT handsets, giving Media Shed the flexibility they needed for their communications.

Furthermore, Media Shed now benefit from comprehensive call reporting with Akixi. It gives them reports on their calls, allows them to create wallboards to see real-time statistics and much more.

Overall, Midshire Telecom completely transformed Media Shed’s telecommunications and restored faith in a hosted telephone system. HostX offered Media Shed all the flexibility and functionality they had wanted from their old set up – without any of the issues they had previously faced.

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