Help Harry Help Others Relocation | Midshire Telecom

Help Harry Help Others Relocation











Help Harry Help Others Relocation

The Birmingham-based cancer charity needed a flexible telecoms solution for their…Cancer Support Drop-in Centre.

About Help Harry Help Others

Founded by Harry’s mom Georgie Moseley, The Birmingham Drop In Cancer Support Centre is part of the Help Harry Help Others Cancer Charity.

The Centre offers a ‘home from home’ environment to patients and anyone touched by any type of cancer. Outside of hospital treatment, people feel quite isolated and vulnerable and sometimes need extra support because of how the cancer diagnosis has impacted their lives.

The Problem: Overpriced and unreliable telecoms

The founder of Help Harry Help Others approached Midshire as the charity was looking to move premises to a new location in Birmingham. The Charity was coming to the end of a long-term contract with its previous service provider and rather than renew they felt it was time for a telecoms review to find a modern telephone system.

Problem One: Overpriced telecoms

Problem Two: Lacks Scalability

Problem Three: Poor Flexibility

Like most charities, Help Harry Help Others has a complete communications infrastructure encompassing numerous telephone lines that have built up over the years as the number of employees increased.

As well as the consideration for when new staff came on board, the charity was often left on the backfoot. With the increasing number of calls coming into the charity, they required a queueing system where callers could be on hold waiting for the next representative to answer.

Overall, Help Harry Help Others felt that the service they had received from their previous supplier was not sufficient to help the charity in the future.

The Solution: Modern Telephone System

It is quite common for most charities to have built up a number of legacy phone lines over the years. The first step in providing a cost-effective, reliable, and modern telephone system was to identify and remove these legacy lines to reduce costs. Once that process had been completed the next step was to transfer the remaining lines to VoIP.

Further cost-savings were introduced with the addition of a Samsung Office Serv 7030 telephone system, which makes it easier to add new staff to the system as the charity grows. Furthermore, this system enables the charity to manage an influx of calls without the caller receiving an engaged tone.

Finally, with consideration to the new office location being a flood risk in adverse weather conditions, the new Samsung Office Serv IP Telephone System enables calls to be easily diverted to handsets in a different location or mobile in emergency situations.

Just a note to say how lovely both Engineers were. They have come in on both occasions being both polite and professional and undertook their work with no disruption to us here at the Cancer Centre.

Excellent installation and service. I will highly recommend Midshire to anyone looking for such a service.

Georgie Moseley (Proud Mum & Founder)

Management of its entire telecoms estate has become more straightforward, freeing staff to focus on other service priorities. Users are already commenting on the improved service, giving Help Harry Help Others confidence for the future.






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